The Environment of Response
Trevor, a high-school friend, once suggested that without a response to an argument provoking statement, one would simply find it hard to argue. Consider two people living together where no agreement of one directing the other's actions has taken place. One day, the garbage can becomes full and one of the roommates commands the other to take it out. Having committed to no agreement in this regard, the receiver of the command indignantly replies "No! If you want to take out the garbage, do it yourself." Pause! At this point our roommates find themselves at opposite ends of "what should be done." Each roommate may very well dig in his or her heels and argue against the attack seen coming from the other. So what does replying to this flame bait finally get each of our roommates? Nothing! In fact, it cements both in their respective views all the more, making it harder to come to an agreement and, if either feels self-justified in what he or she said, the other person look bad.Considering this dilemma, I realized making a statement or suggestion sets up an environment in one's mind that any reply must travel through. In the example above, even if the indignation was justified, a fact remains: The solid no answer still traveled through the environment setup by the commanding roommate; an environment where fulfillment of the command was the only valid result. By sending a different answer through the environment to the commander of that environment, both the environment and the commander were insulted. Boom! The commander is now in a position to disagree with the answer and argue in favor of keeping the original environment. Worst of all, the responder has already began the process of arguing and, therefore, looking bad to the commander.
Not to worry! Understanding and being able to identify this type of situation is the hard part. Perhaps, our commander in the situation above commands something else on a later occasion. Another environment of required obedience is immediately setup. However, this time there is no responder. He or she simply walked away or stood by quietly. The listener decided to put aside his or her ego during the initial moments of the command and, most importantly, reject the flame bait. In the aftermath, the listener's ego has been greatly strengthened in knowing that his or her self-respect has remained with self-control in the new situation. Realizing this makes providing no answer, or better yet, exposing the hostile environment so that some real agreement can be arrived at thoroughly worthwhile.
If one decides against responding in a hostile environment, when should a response be giving? A response is best received when it's explicitly asked for without implied judgment. In both situations above, the commander expressed no desire to know what the other person thought. In these cases, the safest approach the receiver could take in protecting his or her self-respect is to simply state an unwillingness to participate in an environment that doesn't allow each person's views to be openly discussed.
Before responding to the next high-impact statement one is faced with, perhaps it's best to consider the explicit environment one is responding in and attempt to improve it.
